1. Login and go to ORDERS Then click on the order of the item(s) you wish to return
  2. Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product
  3. Select your preferred refund method 
  4. Choose the drop-off point of your choice
  5. Check your information and submit your return request

Refund and Return Timelines

Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page.
Please note that Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

I. Return Pick up Timeline:

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associates makes the first attempt to retrieve the item that you will like to return. You can make a request to return an item, either by filling this form or by calling our customer service on +1 (510) 295-2344.

 First pick-up attempt completed within:
1 – 6
Business Days

 First pick-up attempt completed within:
1 – 6
Business Days

All Other Cities

 First pick-up attempt completed within:
1 – 6
Business Days

II. Refund Timeline:

The refund time starts after your item has been retrieved by a delivery associate or dropped off at any of our pick up points to the day the issue has been confirmed by the after-sales team. A Refund will be initiated within the timelines below:

 Refund completed within:
5 – 10
Business Days

 Refund completed within:
5 – 10
Business Days

All Other Cities

 Refund completed within:
5 – 10

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